FAQs
Bummer! We want you to love your Nectars -- you can easily return your purchase within the first 10 days after delivery, or exchange them within the first 30 days after delivery!Â
Prescription Sunglasses and eyewear are custom-made with your prescription. All prescription eyewear, including sunglasses, prescription blue light glasses, and prescription eyeglasses, are final sales.No refunds or exchanges.
Have a question about prescription eyewear?
Yes -- International shipments will be processed in 2-3 days and standard shipping takes 10-20 business days.
Any international replacement shipping must be paid by the customer.
Shipping to other countries comes with duties and taxes. Each country has pricing that may vary depending on location
Monday-Friday, standard shipping will be processed and shipped within 1-2 business days if ordered by 12PM EST and priority shipping will ship the same day if ordered by 12PM EST.
We move pretty fast here at Nectar to get your shades to you as quickly as possible, but we're happy to edit the order/address on any orders that haven't been shipped yet. Please email info@nectarsunglasses.com with your order # and your name -- plus the correct shipping name and address ASAP.
You will receive your tracking number in our shipping confirmation email, which automatically sends when the shipping label is created. Please keep in mind that the tracking link will not go live until scanned by the shipping company – so give it a few hours.
Please allow up to 24 hours for the link to go live. Tracking will not go live until scanned in by the shipping company.
Don't panic! There are a few things that could have happened here:
-This order got mis-scanned and typically shows up a day or two later.
-The carrier might have left it at a side door, your neighbors, or at the front desk of your building--please check!
-If there is still no sign of your order, please email info@nectarsunglasses.com and we can do our best to help!
Please email info@nectarsunglasses.com and we’ll make sure we get you squared away ASAP with the correct product!
We hope this NEVER happens, but if it does, simply fill out the replacement form below and we will get you hooked up with a fresh pair right away!
To keep your glasses in the best possible shape, they should always be kept inside its carrying case when not in use.When cleaning the lenses, we recommend running them underwater and then cleaning them with a dry, soft material to remove any smudges to avoid damaging the lenses.The microfiber carrying case was designed for you to use on the lenses to keep them crystal clear!If you have any issues at all, you can always reach out to our team for assistance.
This happens when you live life to the fullest, so we get it! If you want to just get a fresh pair, you can take advantage of our 50% off warranty worldwide and we'll set you up with a fresh new pair!
You must have been doing something awesome for this to happen and we are here for you! This is also covered by our lifetime 50% off replacement warranty.
Epic ideas are what make this world go around and we would love to hear yours! Submit a support ticket and we will give you some feedback.
Prescription Sunglasses are custom-made with your prescription. Since we can’t resell your custom eyeglasses, allRx glasses are final sale.Our warranty doesn’t apply to your prescription sunglasses and eyeglasses, but it does apply to Nectar frames. If anything happens to your frames, we’ll replace them for just $25, and customers will cover the cost of the lenses.
If your frames are damaged, please fill out this form and we will send you a return label.
Looks like you’ll need new lenses. In the first 365 days since your order was delivered, you can get new lenses for 40% off your original order plus the cost of shipping.
If your prescription has changed fill out the form below and we will send you a return label.
We absolutely love seeing what kind of adventures our sunglasses and Nectar Family go on! Please post any and all of your cool photos on our social media and tag @nectar for us to see them or you can send them to info@nectarsunglasses.com
Our system will only allow one discount code per purchase. This means you cannot use a rewards points code with an additional discount code. It also means we can't allow any other discount codes to be used together.
Shoot an email to info@nectarsunglasses.com and we'll get you in touch with the right human on our team.